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Phone System Announcement

UNE Phone Project – Training Opportunities

Information Technology Services has begun the next phase (training) of our new phone system implementation with the “Go Live” date still set for the end of May.  This date will be announced later this week.   

During this next phase, phone and voicemail training will be available to support this transition for all UNE faculty and staff beginning next week on both campuses. Individuals who are currently using a digital, multi-line phone should have received a new IP Phone by the end of this week. We strongly recommend that these individuals attend the IP Phone Training listed below. 

For those individuals who are currently using a single line phone, you will continue to use this phone after the transition has taken place, however please plan on attending the Existing Single-line Phone & Voicemail Training class to learn the phone features available in our new system. More detailed descriptions and the training opportunities for these two workshops are available below. 

To sign up for a training class, please call Sarah at x2052 (207-602-2052). All classes are limited to 25 attendees.

IP Phone Training

Description:

UNE staff who will be receiving a new IP Telephone should attend the basic instruction class to learn basic call handling such as Hold, Transfer, Call Pickup, Conference Calls, Programming Speed dial buttons, and Call History information. Voicemail training will also be included with instructions on how to set up your new mailbox, recording your name and your personal greeting. Instructions will be handed out for how to access voicemail from an internal UNE extension as well as from off-campus. Quick guides will be provided.

Biddeford Campus: 

  • Monday, May 20th 1:00 pm
  • Tuesday, May 21st 8:30 am, 1:00 pm, 3:30 pm
  • Wednesday, May 22nd 8:30 am, 1:00 pm
  • Thursday, May 23rd 8:30 am

 

Portland Campus:

  • Thursday, May 23rd 2:00 pm
  • Friday, May 24th 8:30 am, 1:00 pm
  • Tuesday, May 28th 1:00 pm, 3:00 pm
  • Wednesday, May 29th 8:30 am, 1:00 pm

 

Existing Single-line Phone & Voicemail Training

Description:

Analog or single-line phone users should plan on attending this workshop. Basic call handling will be discussed including Hold, Transfer, Call Pickup, and conference calls. Voicemail training will also be included with instructions on how to set up your new mailbox, recording your name and your personal greeting. Instructions will be handed out as to how to access voicemail from an internal UNE extension as well as off-campus. At least one representative from each department should attend this training class so they can share the information with their colleagues if some schedules do not permit attending. Quick guides will be provided.

Biddeford Campus:

  • Monday, May 20th 3:00 pm
  • Tuesday, May 21st 10:30 am, 2:30 pm
  • Wednesday, May 22nd 10:30 am, 3:00 pm
  • Thursday, May 23rd 10:30 am

 

Portland Campus:

  • Thursday, May 23rd 3:30 pm
  • Friday, May 24th 10:30 am
  • Wednesday, May 29th 10:30 am

 


We appreciate you cooperation during this transition and look forward to seeing  you in the training sessions listed above.  If you have any questions, please email voip@une.edu, or visit the ITS Portal (http://its.une.edu)


Information Technology Services