Contact Us

The ITS team is available to support you 24 hours a day, whether you are contacting ITS for a technology issue, a purchase request, or an information request. By opening an IT Help Desk ticket you will ensure the first available member of the ITS team will be able to assist you.

If you are already working with a member of the ITS staff please contact them by email or phone and please have your ticket number ready for reference.

The ITS management team are based on the Portland campus, in the newly converted Ginn Hall.


Contacting the IT Help Desk

The IT Help Desk is available 24/7 and is the first stop for all IT related requests and issues. For urgent issues please call or LiveChat the IT Help Desk, as these are prioritized over email and self-service.

Phone

Call for immediate assistance 24/7
Toll Free 1-877-518-4673
On campus x2200 or x4400
Faculty & Staff IT Help Desk

Employee and conference room hot line.
Call x2487 (207-602-2ITS)
Calls answered on site during business hours.
LiveChat

No phone, but want immediate assistance?
Try our new LiveChat service to connect with the IT Help Desk.
Self-service

HelpDesk.une.edu
Self-service ticket creation on the web.
Do not use for high priority issues.
Email

HelpDesk@une.edu
Send us a description of your request/issue to open an IT Help Desk ticket.
Do not use for high priority issues.
Walk-in

ITS has office locations on both campuses.
Biddeford: Decary 414
Portland: Ginn Hall 212