Support & Training

Welcome to Academic Technology Training and Resources

Whether it's a quick "how-to" for placing an image into a presentation, or an in-depth look at new or changing technology, Academic Technology Services provides support and training for the entire UNE Community.

As we continue to grow our resources and develop support materials, please refer to this page for the latest updates. If you have a suggestion or request for additional materials to be shared through this portal, please submit your ideas to and we will review your request and respond back to you.

Blackboard Learn 9.1 - Learning Management System (LMS)

Blackboard Learn 9.1 Support and Training: We are proud to provide materials that will facilitate faculty and students' use of UNE's learning management system, Blackboard Learn 9.1. On this page you will find links to Blackboard learning sites for students and faculty, as well as documents and tutorials. As more materials become available to us, we'll make them available to you here, so check back frequently. *NEW Materials Added 

Blackboard Collaborate within Blackboard courses: Many faculty consider live, personal interaction to be a valuable element of quality teaching and learning experiences. Blackboard Collaborate is a real-time virtual classroom environment designed for distance education and collaboration. Blackboard Collaborate allows faculty to hold live, online classes, office hours, guest lectures, and meetings within Blackboard Learn 9.1.

Outlook 365 and MicroSoft Office

NEW Using Groups in Outlook 365: This link will take you to a collection of resources to learn more about how using Groups could impact your workflow.

Outlook 365 Video Tutorial Support and Resources: This link will take you to a collection of video tutorials and resources for using Outlook 2011 (Mac) and Outlook 2007 (PC).

Microsoft Office 2007: This link will take you to Microsoft's training page for its entire collection of Office 2007 applications. Simply select the application you want to learn more about, and you'll be presented with a list of topics. The trainings are presented with graphics and text, so you can learn at your own pace and in your own style. Many include activities and free downloadable guides.

Microsoft Lync: We are currently providing Overview Workshops for Lync on both campuses. If you are wondering what Lync is or have been unable to attend one of the workshops, we are providing resources here to help you get started.

Various Software/Hardware Resources

Google Apps for Education: This link will take you to support and resources for learning how to work and live with Google Mail, Docs, Calendar, and Sites tools.

Adobe Training Resource: Adobe TV provides numerous how-to videos for their product range.